Privacy Policy — V9 Game Pakistan Data Protection

01Overview

V9 game ("the Platform," "we," "us," "our") operates the website at v9game.onl and is responsible for the personal data collected through it. We take our data protection obligations seriously and this Privacy Policy is written in plain English so that every player — whether you are depositing PKR via JazzCash, placing a bet on a PSL match or browsing fish games — can understand exactly what happens to their information.

This policy applies to all personal data collected through the v9 game website and any related communications, including support emails. It covers players, prospective players and visitors who browse the platform without registering.

The Terms and Conditions incorporate this Privacy Policy by reference. Using the platform means you have read and accepted both documents. If you do not agree with any part of this policy, you should stop using the platform and contact us to close your account.

02Data We Collect

We collect personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information provided by third-party payment processors used to handle PKR transactions.

We collect only the data that is necessary for the purpose described. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what may be required for age or identity verification.

03How We Use Your Data

Every piece of data we collect is used for a specific, legitimate purpose. Below is a clear breakdown of how your information is used across the v9 game platform:

• Account management: Your identity and contact data allow us to create and maintain your account, send login confirmations, and handle account-related communications including password resets.
• Processing PKR transactions: Financial data — including deposit and withdrawal records tied to JazzCash, Easypaisa, Raast and bank transfers — is used to process your transactions accurately and maintain an auditable account ledger.
• Verification and fraud prevention: We use identity and verification data to confirm you meet the 18+ age requirement, prevent the opening of duplicate accounts, and detect unusual activity that may indicate fraud or money laundering.
• Personalisation and platform improvement: Gaming activity data helps us understand which sports betting markets — such as PSL T20 fixtures and cricket internationals — are most popular among our players, and improve the platform experience accordingly.
• Customer support: Communications data is used to handle your queries, resolve disputes and improve support quality over time.
• Responsible gaming: Session duration and financial activity data feeds into the responsible gaming tools available in your account, such as deposit limit checks and session time tracking.
• Security and technical operations: Technical data is used to protect the platform from unauthorised access, DDoS attacks and bot activity, and to diagnose performance issues.
• Marketing communications: Where you have opted in, we may use your contact data to send you information about promotions, new game releases and seasonal offers such as PSL season bonuses. You can opt out at any time from your account settings.

04Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the specific purpose:

• Contractual necessity: Processing your account data, PKR deposits and withdrawals, and game records is necessary to perform the contract between you and v9 game (i.e., to provide the platform services you have signed up for).
• Legal obligation: Certain processing — particularly identity verification, age checks and financial record-keeping — is required to comply with applicable legal obligations including anti-money laundering requirements.
• Legitimate interests: We process technical and usage data on the basis of our legitimate interest in maintaining a secure, well-functioning platform and in detecting and preventing fraud and abuse.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time and doing so will not affect any other aspect of your account.

05Sharing Your Data

V9 game does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality obligations:

• Payment processors: Your financial data is shared with payment service providers — including the operators of JazzCash, Easypaisa and Raast payment channels, and partner banks — solely to process your PKR deposits and withdrawals.
• Identity verification services: Where we use a third-party service to assist with age or identity verification, your verification documents may be processed by that service under a data processing agreement with v9 game.
• Technology and infrastructure partners: Hosting providers, security monitoring services and platform analytics tools may process limited technical data as part of delivering the platform. These parties act as data processors under our instructions.
• Legal and regulatory authorities: We may disclose data to competent authorities if required to do so by law, court order or lawful request. We will notify you of such disclosures where permitted.
• Business transfers: In the unlikely event of a merger, acquisition or sale of business assets, player account data may be transferred to the acquiring entity. You would be notified in advance of any such transfer.

In all cases of third-party sharing, data is transferred only to the extent necessary for the stated purpose and is handled in accordance with appropriate data security standards.

06Payment Data and PKR Transactions

All deposits and withdrawals on v9 game are conducted in Pakistani Rupees (PKR). Payment data — including mobile wallet numbers used for JazzCash and Easypaisa transactions, bank account references and transaction amounts — is processed securely through our payment partners.

V9 game does not store full card numbers, mobile banking PINs or internet banking passwords on our servers at any point. Payment tokenisation is used where applicable, meaning sensitive payment credentials are held by the payment processor rather than v9 game directly.

• Transaction references and PKR amounts are stored in your account ledger for audit, support and responsible gaming purposes.
• All payment-related data in transit is protected by TLS/SSL encryption.
• Your payment method details must be registered in your own name. Using payment details belonging to another person is prohibited under our Terms and Conditions and may be reported to the relevant authorities.

07Cookies and Tracking

V9 game uses cookies and similar technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device when you visit the website.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They manage your login session, keep your account secure, and remember your language and currency preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: These help us understand aggregate usage patterns — such as which pages are most visited, how long players spend on the betting section, and what devices are most commonly used to access the platform. This data is anonymised and used purely to improve the platform.
• Functional cookies: These remember your preferences, such as display settings, to give you a more personalised experience on your next visit.
• Marketing cookies: Where you have consented, these track whether you clicked on a particular promotion and help us measure the effectiveness of our marketing. You can withdraw this consent at any time.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the platform.

08Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Financial transaction records: PKR transaction history — including deposits, withdrawals and bet settlements — is retained for a minimum of five years to comply with financial record-keeping obligations.
• Identity verification documents: Retained for the duration of the account relationship and for a period thereafter as required by applicable anti-money laundering standards.
• Support communications: Support emails and chat transcripts are retained for up to three years from the date of the interaction.
• Closed account data: When an account is closed — whether voluntarily or by v9 game — core account and transaction records are retained for the legally required period before deletion or anonymisation.
• Marketing preferences: Opt-in and opt-out records for marketing communications are retained indefinitely to demonstrate compliance with consent requirements.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

09Data Security

V9 game implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your browser or app and our servers.
• Encrypted storage for sensitive account and verification data at rest.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Secure tokenisation for payment data, ensuring full payment credentials are not stored on our platform servers.

While we work hard to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account safe — use a strong, unique password for your v9 game account and never share your login credentials with anyone.

10Your Rights Over Your Data

You have the following rights in relation to the personal data v9 game holds about you. To exercise any of these rights, contact us using the details in Section 13.

11Minors and Under-18 Protection

The v9 game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If you are under 18, you must not register an account or use the platform in any way.

If we become aware that personal data has been collected from a person under 18 without appropriate age verification, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on the platform, please contact us immediately using the details in Section 13.

Our Responsible Gaming page contains further guidance on protecting younger family members from accessing gaming platforms.

12Changes to This Privacy Policy

V9 game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards, or updates to the services we offer — for example, if we add new payment methods or expand game categories.

When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes that affect how your data is used, we will notify active players via their registered email address before the changes take effect.

Your continued use of the v9 game platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should stop using the platform and contact us to close your account.

We recommend bookmarking this page and reviewing it periodically, especially around major platform updates such as the addition of new payment channels or the launch of new game categories.

13Contact Us About Your Data

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to the v9 game support team: